Transform your customer service

Our team has the expertise to help you provide effective customer support, and implement the right technology for your needs. With over 30 years of experience, we know how to make your customer contact work!

Enhance your Genesys Cloud CX experience with the Frontline Mail Manager
Engaging customers, empowering businesses
Building customer relationships for over 30 years
Solutions that drive success
Innovation that inspires

Frontline Mail Manager

The standard functionality of Genesys Cloud CX in an email channel offers a whole host of options for recognizing smart routing and answering emails within a customer contact environment. But… What if your email process is just that little bit more complex?

Frontline Mail Manager (FMM) was created to improve the limited email handling features of Genesys Cloud CX. The default handling options are mainly designed for responding to a message, after which the conversation is considered finished. However, in reality, an email exchange usually involves multiple back-and-forth messages before it can be closed. FMM addresses this challenge effectively by introducing “threads” that link several emails together.

Customer Satisfaction

Customer engagement to optimize the customer journey

We offer solutions to help you overcome the challenges of delivering exceptional customer engagement. From routing platforms that ensure prompt, accurate responses, to innovative voice technology and self-service solutions, we have the expertise to help you create better experiences and increase value for your organization.

Employee engagement to improve the employee journey

We understand the importance of employee engagement in delivering exceptional customer service. That's why we offer solutions to help you overcome the challenges of contact center staffing, facilitating employee work, and knowledge management. Let us help you create a positive and productive work environment that empowers your employees to excel.

Business optimization to continuously learn and improve

We understand the importance of business optimization for delivering exceptional customer service. That's why we offer solutions to help you integrate all stand-alone solutions into your customer contact platform, get useful and unambiguous reports across all interaction channels, and assess all interactions automatically.
Happy customers
Cups of coffee
Motivated colleagues
Years of experience

Our customers

In addition to being a reliable partner for our omnichannel contact center, Frontline Solutions is always able and immediately prepared to help with strategic issues, also taking our internal organization into account. A very pleasant and valuable partner.
Henk-Jan Koerts | a.s.r.
In addition to functional requirements, the personal click played an important role in our decision, because ultimately a successful implementation depends on good collaboration. We need a partner that understands how a KCC works, what is needed for that, and to think along. That happens plenty in our collaboration with Frontline Solutions.
Arja Boele | Royal FloraHolland
Frontline Solutions has proven to be an agile and extremely customer-friendly partner in the implementation process of our new contact center solution. Thank you!
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