What is Amazon Connect?
You know Frontline Solutions as a leading innovator in customer contact optimization in the Benelux territory. For 30 years we’ve been in the forefront of helping businesses whose customer contact centers are the lifeblood of their companies. When we first heard that Amazon was entering the customer contact business we assumed that like many other markets they’ve entered, they would use their global experience to bring innovation and new efficiencies to the market.
And that’s exactly what they’ve done with Amazon Connect, their innovative omni-channel contact center solution. Their approach is simple and intuitive: Pay per use, only paying for what you really use. Quick and easy implementation. Cloud-only, no more hardware and annoying software upgrades and updates. And a unique integration with other business applications like Salesforce.
We’ve been innovating in the Customer Contact space for decades so when we saw what Amazon Connect could offer our customers, we knew we wanted to be part of it. Which is why Frontline Solutions is now your go-to Amazon Connect local partner in Benelux! Let us help you integrate and execute these next-generation contact solutions in your operation, in your language. We can be onsite quickly if needed. But we are also able to support your international locations remotely. With seamless up and downscaling, your costs will keep pace with your business needs and become easier to manage.
All advantages at a glance
Pay per use
Amazon Connect is pay per use. No multi-year contracts and commitments for a minimum number of licenses you have to pre-pay, you only pay for the actual processed interactions. With seamless up- and downscaling, your costs will be in line with your business needs and easier to manage.
Up and running in no-time
Amazon Connect is easy to deploy. In 30 minutes you’ll be able to go live with your first interaction flow. This very short time-to-value is increasingly important for modern organizations needing to adapt quickly to changes in customer behavior in today’s digital world.
Amazon Connect is a Cloud-only solution. No more need for hardware and software upgrades and updates. No more annoying interruptions of your contact center operations. And new functionality can be added on the fly when it fits your operations best.
Are you already using Salesforce Service Cloud to manage your customer contacts, and you also want to manage voice calls via Salesfore? With Service Cloud Voice, Amazon Connect offers a unique integration with Salesforce connecting customers intelligently to the best available agent when calling your contact center.
In addition to implementing and customizing Amazon Connect, we also implement and integrate complementary Customer Contact Cloud contact solutions like Workforce and Quality Management, Voice Bots and Interactions Analytics. All of which makes Frontline Solutions your most valuable partner for Amazon Connect.
Frontline Solutions is the only local implementator of Amazon Connect in the Benelux. We offer our services and expertise in your language and can be onsite quickly if needed. But we are also able to provide remote support to your international locations.