My Frontline
Get Ahead of the Game: Partner with Frontline Solutions for Top-Notch Customer Service
At the heart of every successful company is a distinctive customer service. However, achieving this can be challenging for many businesses. The task of finding and retaining qualified employees, providing timely assistance to customers, and optimizing the use of technology can seem daunting. At Frontline Solutions, we understand that the industry is constantly evolving, with technology advancing at a rapid pace and personalized customer service growing in importance. With over 30 years of experience, we are well-equipped to provide the necessary technology and expertise to help your business achieve its customer service goals.
Whether you’re struggling with high call volumes, low customer satisfaction scores, or other contact center challenges, we’re here to help. Our team of experts has years of experience in this industry, and we know what it takes to deliver successful solutions that are both profitable and manageable. So if you’re ready to take your customer contact to the next level, we’re ready to help. Contact us today to learn more about our services and how we can help you achieve your goals.
Our mission
Our mission is to help businesses overcome the challenges they face in customer contact. By leveraging our expertise in contact center operations and customer service, we can help you improve your customer and employee satisfaction while also reducing your costs.
Our vision
Our vision is to be the leading provider of customer contact solutions in the Benelux market. We understand that personal customer contact is more important now than ever before, and we’re committed to helping our clients set the standard in this area. By providing scalable and flexible concepts, we can help businesses achieve their customer contact goals.
Let's Achieve Your Goals Together!
Turn Challenges into Opportunities with Our Support
Our approach involves a thorough understanding of your challenges and the underlying issues. We begin by analyzing your needs to develop operational strategies that address your concerns. Our methodology includes the following steps:
- Kick Off meeting: We start by discussing your goals, plan of approach, and desired outcomes.
- Site survey: We conduct a thorough workplace analysis to gain insights and understand your challenges.
- Inspiration sessions: We organize feedback sessions to provide you with insights into our findings.
- Interaction analysis: We examine all your interactions to determine how we can optimize customer contact.
- Solution Scan: We interview your ICT, Marketing, Digital team, CEO and Contact Center Manager to create a visualization of the maturity and aspirations of customer contact in your organization.
- Project roadmap: Based on the Solution Scan, we develop a project roadmap and determine the business case for each topic in collaboration with you.
Get Exceptional Service from a Team That Puts You First
We are committed to providing your organization with exceptional service. Here’s why you should choose us:
- Strategic and innovative partners: We work with top-tier partners and serve as your single point of contact.
- Referenceable customers: Our satisfied customers from your industry can attest to the quality of our service.
- Proof of Concept: If you’re unsure whether our solutions will work for you, we offer a Proof of Concept to help you experience the value we can deliver.
- Dedicated customer team: Our team includes an engineer, project manager, business consultant, and account manager, ensuring that you receive prompt and comprehensive support.
- Tailored contracts: We offer master contracts, SOWs, or SLAs tailored to your unique needs, and our 24×7 service guarantees timely assistance when you need it.
- Service level management: Our Service Level Managers will meet with you regularly to ensure that you are satisfied with our services.
- Information security: Our ISO27001 certification for information security assures that we handle all your customer data with the utmost care and confidentiality.
Get Inspired and Achieve Your Goals with Our Innovative Approach
Our business consultants engage with you in conversations and keep you informed about the latest trends and developments.
- With our Knowledge Sessions, which we organize three times a year, you can make optimal use of available technology and get up to speed in one afternoon.
- We host Round Table Meetings to delve into specific topics, and guarantee that you will put the insights gained into action the next day.
- We provide you with research results from the customer contact industry, such as the National Benchmark and Trend Study by the KIRC Foundation and Verint’s annual global survey.
