Genesys Cloud

Today’s world is “always-on,” always connected. Customers have higher expectations and more influence than ever before. They use smartphones and other devices when they communicate and expect your organization to support those choices.

With the right customer contact platform, you are always prepared for the changing expectations of your customers. You are looking for a simple, powerful, and flexible platform so that you can spend your time on customers instead of on the software.

Genesys Cloud, formerly Genesys PureCloud, is the all-in-one solution for your cloud contact center. You offer your customers unparalleled reliability and a consistent experience across all contact channels.

Genesys Cloud & Generative AI
Expectations for generative AI are high and yet there’s also a lot of confusion about what it is and what it can do for businesses now. First, generative AI is an evolution of artificial intelligence (AI) that transforms content. But more importantly, the value is in what businesses can do with it through large language models (LLMs) created by OpenAI, Google and open-source communities. The challenge is using these new capabilities in ways that make it easier for you to connect with your customers, orchestrate better experiences and manage your resources. This is where Genesys expertise and technology fit in. Along with other forms of AI, Genesys has been using this technology over the years as we put together the foundation for experience orchestration — and in developing and evolving capabilities across our product portfolio  Read more on how to get started with AI. 

Genesys Cloud:

	Everything in one place Productive agents thanks to a 360-degree customer view
	Rapid deployment Your environment is ready for use in no time and easily configured for your organization with the user-friendly interface.
	Proven availability Configured with redundancy for ultimate reliability